Terms of Service

Effective November 13, 2026

These terms are an agreement between Polymath Technologies, LLC ("RocketServe", "we", "us") and the business that opens a RocketServe account ("you", "the customer"). They cover the RocketServe website at rocketserve.app, the RocketServe mobile apps, the scanner app and everything else we provide with them (together, "the Service"). By creating an account, logging in or using the Service, you agree to these terms. If you accept them for a company, you confirm you can bind that company.

1. The Service

RocketServe is software for process serving agencies: jobs, servers, dispatch, proof of service, affidavits, invoicing, accounting and server pay. We provide the software. We do not serve papers, we are not a party to your jobs, and nothing in the Service is legal advice.

2. Your account

• You must give accurate information when you sign up and keep it current.
• You decide who in your agency gets a login (office staff, servers, customers you invite to the portal) and what they can do. You are responsible for what happens under your account's logins.
• Keep passwords private. Tell us right away at [email protected] if you think a login has been misused.
• When you sign up we also create your login to the RocketServe training community (see the Privacy Policy).

3. Free trial

New accounts start with a free 5-day trial. When it ends, the account needs a payment method on file to keep working.

4. Fees and payment

• The subscription and usage fees (such as AI document reading) are the prices shown on our website and in the app when they are charged.
• Fees are billed monthly and charged to the card on file through our payment processor, Stripe. You authorize those charges.
• If a charge fails, we may limit or suspend the account until it is paid.
• We may change our prices. We will tell you at least 30 days before a price increase applies to you.
• Fees do not include taxes. Except where the law requires otherwise, fees already paid are not refundable.

5. Your data

Your data stays yours: the jobs, documents, photos, affidavits, contacts and other information you or your users put into the Service ("Customer Data"). You give us permission to store, process, copy and display Customer Data only to run, support and improve the Service for you, and as described in our Privacy Policy. You confirm you have the right to put Customer Data into the Service, including information about the people you serve and your clients.

6. Your responsibilities

• You are responsible for following the laws and rules that apply to your business, including process serving, licensing, record-keeping, notary, privacy and consumer protection rules in each place you work.
• You are responsible for the accuracy of your jobs, attempts, affidavits and proofs of service, and for reviewing every document before it is signed, filed or sent.
• Features that read documents with AI, suggest addresses or fill in fields can make mistakes. Check their results before you rely on them.
• Get any consent the law requires before you or your servers collect photos, location or other information through the Service.

7. Acceptable use

Do not: break the law with the Service; put in content you have no right to use; try to get into accounts, data or systems that are not yours; interfere with or overload the Service; copy, resell or reverse-engineer it except where the law allows; or use it to send spam.

8. Availability and support

We work to keep the Service running and your data backed up, but we do not promise it will be uninterrupted or error-free. We may change, add or remove features. Support is available at [email protected] and 877-779-9677.

9. Cancelling and ending the account

• You can cancel at any time by contacting support. Cancelling stops future charges; it does not refund fees already charged.
• We may suspend or close an account that breaks these terms, does not pay, or puts the Service or other customers at risk. Where we reasonably can, we will tell you first.
• Ask us before your account closes if you want an export of your Customer Data.

10. Our property

The Service, its software, design and content belong to RocketServe and its licensors. These terms give you the right to use it while your account is active; they do not transfer any ownership. If you send us ideas or feedback, we may use them without owing you anything.

11. Disclaimer

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, including any warranty of merchantability, fitness for a particular purpose or non-infringement.

12. Limit of liability

To the extent the law allows: (a) neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data; and (b) our total liability for all claims about the Service is limited to the fees you paid us in the 12 months before the event that caused the claim.

13. Indemnity

You will defend and hold RocketServe harmless from claims by others that arise from your Customer Data, your business or your use of the Service in breach of these terms or the law.

14. Changes to these terms

We may update these terms. When we make an important change we will tell you by email or in the app before it takes effect. Using the Service after the change takes effect means you accept it.

15. Law and disputes

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute will be decided in the state or federal courts located in New York, and both sides agree to those courts' jurisdiction.

16. General

These terms, the Privacy Policy and any program terms you accept in the app are the whole agreement between us about the Service. If a part of these terms cannot be enforced, the rest still applies. You may not transfer your account without our written consent. Not enforcing a term is not a waiver of it.

17. Contact

Polymath Technologies, LLC
106 King Fisher Lane, New Hartford, NY 13413
[email protected] · 877-779-9677