Privacy Policy

Effective November 13, 2026

This policy explains what information Polymath Technologies, LLC ("RocketServe", "we", "us") collects through rocketserve.app, the RocketServe mobile apps and the scanner app (together, "the Service"), how we use it and who we share it with. Our Terms of Service also apply.

1. Two kinds of information

• Account information about our customers (process serving agencies) and their users. We decide how this is used, as this policy describes.
• Customer Data: what agencies and their users put into the Service to do their work, such as jobs, the names and addresses of people to be served, case details, court papers, attempt notes, photos, affidavits and invoices. We handle Customer Data on the agency's behalf and under its instructions. If your information is in an agency's jobs (for example, you are the person being served or the agency's client), the agency decides how it is used; please contact that agency with questions about it.

2. What we collect

• When you sign up: your name, company, mailing address, phone and email.
• When you use the Service: your logins and what you do in the account, your IP address, browser and device details, and the dates and times of activity.
• From the mobile apps: when a server records an attempt or a service, the app sends its GPS location, the time and any photos taken, so the agency has a record of the attempt.
• Billing: your plan, invoices and payments, and the payments an agency's clients make to it through the Service. Cards are entered into the payment fields of our payment processor, Stripe, which processes them.
• When you contact us: your emails, calls and support requests.

3. How we use it

• To run the Service: create and secure accounts, process jobs, send the emails you or the Service trigger, and bill you.
• To support you, train you and tell you about your account (see the next section).
• To keep the Service secure, prevent fraud and abuse, and fix problems.
• To improve the Service.
• To meet legal obligations and enforce our terms.

We do not sell personal information, and we do not show advertising in the Service.

4. Emails and calls

When you sign up, we may email and call you about your account, your trial and how to get started. The Service also sends the emails your account triggers, such as job notices and invoices. Tell us at [email protected] if you would rather not get our calls or non-essential emails.

5. Who we share it with

We share information only as needed to provide the Service, with these kinds of service providers, each of which handles it for us:

• Hosting and storage: DigitalOcean and Amazon Web Services keep the Service's servers, databases, documents and photos.
• Payments: Stripe processes card payments.
• Email: Resend delivers the emails the Service sends.
• Address search and checking: MapQuest suggests addresses as you type; Smarty checks that addresses are valid.
• Reading documents: when you ask the Service to read court papers, the pages you pick are sent to Amazon Web Services (Textract) to read the text and to OpenAI to pick out the job details.
• Help assistant: questions you ask the in-app assistant, and the information from your account it needs to answer them, are sent to Anthropic.
• Training community: when you sign up, we create your account in the RocketServe community and classroom, hosted by Circle, using your name, email and the same password as your RocketServe login.
• Spam protection: the signup form may use Friendly Captcha to tell people from bots.

We may also share information: with the agency that owns the account and the users it authorizes; when the law, a court order or a valid legal request requires it; to protect the rights, safety and property of RocketServe, our customers or others; and with a buyer or successor if our business is sold or merged, under this policy.

6. Cookies

The Service uses cookies to keep you logged in and to remember settings you choose. We do not use advertising or cross-site tracking cookies.

7. How long we keep it

We keep account information and Customer Data while the account is open and as long as needed to provide the Service, keep required records, resolve disputes and meet legal obligations. Agencies can ask us to delete their Customer Data when they leave; backups are overwritten on their normal schedule.

8. Security

We protect information with access controls, encrypted connections (HTTPS) and backups. No system is perfectly secure, so we cannot promise information will never be accessed without permission. If we learn of a breach that affects your information, we will notify you as the law requires.

9. Your choices

You can see and update most account information in the app. To ask for a copy of your information, a correction or deletion, email [email protected]. Depending on where you live, you may have other rights under state law; we will answer requests as those laws require. For information in an agency's jobs, contact that agency, and we will help it respond.

10. Children

The Service is for businesses and is not meant for children under 16. We do not knowingly collect their information directly from them.

11. Changes to this policy

We may update this policy. When we make an important change we will tell customers by email or in the app, and the date at the top of this page will change.

12. Contact

Polymath Technologies, LLC
106 King Fisher Lane, New Hartford, NY 13413
[email protected] · 877-779-9677